How do I track my order?

When you place your order, we aim to ship it out within 1 day.  Once your order has been shipped, you will receive a notification and tracking number through email or SMS. Sometimes these emails can get lost in spam. We ship all Canadian orders from Edmonton, AB.

How long until my order arrives?

We ship orders from Edmonton for fast, 2-5 day (always duty-free) delivery via FedEx, Canada Post, Purolator, or UPS. Normally, your order will arrive well within a week from the day you placed the order. 

For express, we ship via UPS, Canada Post, FedEx, or DHL and we aim for a 1-3 day delivery.
For international orders outside the US & Canada, it varies due to local postal services.

What if I have a PO Box?

No prob! We'll make sure to use Canada Post.

When will you be restocking?

PME Socks will be restocked Summer of 2024. Other products are constantly being tweaked and improved. For J-Shorts, colourways are limited release only!

When will you be releasing new products?

We have awesome new and improved products coming Summer 2024! Get early access and discounts by following us on Instagram here.

Do you ship internationally?

Yes! We ship worldwide. Check out jumplete.com if you're based in the US or elsewhere.

All orders and shipping methods are fully tracked.

What packaging do you use?

We use a 100% biodegradable mailers.

Is your website secure with my personal information?

We use SSL security to ensure all your personal information is encrypted and we do not store your credit card information. Your check out information will only be used for the purchase itself. Your credit card information will not be stored.

Do you provide a quality guarantee for your knee equipment?

Absolutely! If you don't totally enjoy your knee gear or receive damaged gear, contact us immediately hereWe do all we can to ensure you receive a quality products.

We are aware of patella strap breakage (on Attakk) during normal use. This is due to inadvertent exposure to extreme temperatures. Future production runs have been corrected to account for this issue. All velcro + patella strap issues are covered under warranty. 

You can check out our warranty here.

How can I get in touch with Jumplete?

Head on over to our contact page and submit the form. A real human will get back to you within a day!

Where is Jumplete located?

We are headquartered in the heart of Edmonton, Alberta, Canada. We also have a warehouse in Sweet Grass, Montana where we ship US orders from.

Designed by athletes, for athletes

We know what it takes to make effective and robust gear.

Canadian Design

Designed for and by high-performance athletes in Canada and the USA.

About Us
12 Month Warranty

Industry leading full-year warranty coverage on manufacturing defects.

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Free Shipping $100+

Not sure if it will fit? No problem, we'll exchange it until you get the right size. Exchange within 14 days without hassle.

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